As with any insurance queries we are always at the end of the phone to help.

If your claim is regarding your personal insurance covers please call us as the forms need to be requested.

If you would like to make a medical claim it is always best to get pre-approval, if you have pre-approval then you will be confident that your treatment will be paid for and your claim will be processed much faster. Do not commit to a medical procedure without prior approval.

We want you to receive your claim payment as soon as possible, so if you follow these steps it will help speed the process up. When you call us regarding a claim we will send you the relevant forms to complete. Forms now online.

  1. Both you and your doctor (dentist) will need to complete the claim form providing as much information as possible about your claim.
  2. Attach any additional information, e.g. referral letter, specialist report, estimate of costs of any procedures.
  3. Attach copies of receipts and/or unpaid invoices if you have them

The more information you can give the quicker your claim can be assessed.

This will result in one of two scenarios:

  1. The insurance company may have enough information to make a decision about your claim.
  2. Or, they may need:
    • More information from you
    • More information may be required from yourdoctor
Either way you will be contacted to let you know what happens next. Once your claim has been accepted you should receive either a pre-approval letter or confirmation your claim has been paid.

This whole process can look daunting but as always, you don't have to go through this process alone, call us and we can help.

Download Medical Claim Forms

If you need any guidance on your form or have any questions please feel free to contact us.

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